CUSTOMER CARE

Customer Care

Everything you need to know, in one place.

Shipping

Every Sante order ships worldwide from São Paulo, Brazil. Where we ship We ship worldwide from São Paulo, Brazil, with FedEx international express services. We do not deliver to P.O. boxes. Processing time Orders are prepared and shipped within 1–3 business days after payment is confirmed. Delivery time starts after payment approval. Shipping cost and delivery time Shipping cost and estimated delivery time are calculated at checkout after you enter your address. Estimates are given by the carrier in business days (Monday to Friday, excluding holidays) and may change in transit without prior notice. Orders with more than one item may be delivered in separate shipments. The estimate shown at checkout already accounts for this and displays the longest delivery time. Customs, duties and taxes International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in the product price or shipping cost and are paid by the recipient on delivery. Please check your country’s import rules before ordering. Tracking your order Once your order ships, you will receive a tracking number by email. You can also follow your order in your account. My order hasn’t arrived

Delivery estimate: review the tracking number and estimated date in your account.
Shipping address: confirm the address you entered is complete and correct.
Delivery attempts: someone must be available to receive and sign for the package. If delivery fails, the carrier will leave a notice with pickup or redelivery instructions.

If anything goes wrong with your delivery, we will open a claim with the carrier and reply within 7 business days.

Returns & Exchanges

Exchanges within 7 days · returns within 7 days (14 days in the EU). Exchanges Exchange requests must be made within 7 calendar days of receiving your order. Size or style exchanges are a courtesy offered by Sante under the rules below.

First exchange (full-price items): once we receive and approve the item, our team will contact you to complete the exchange.
Items purchased on sale (up to 49% off): once the item is approved, the shipping cost of the new item is charged at checkout.
Second exchange, or items purchased at 50% off or more: all shipping costs are the customer’s responsibility.

Defective items. If your piece has a manufacturing defect, contact us within 90 calendar days of delivery on WhatsApp +55 11 96020-5165. We will review the case and cover the return shipping for approved defects. Returns (change of mind) You may request a return within 7 calendar days of receiving your order. Customers in the European Union have 14 calendar days from delivery to cancel their purchase, as required by EU consumer law.

A return cannot be requested for an order that has already been exchanged, and an exchange cannot be converted into a return once requested.
Return shipping for international orders is paid by the customer, except for approved defects.

Conditions for acceptance

With all documents and any free gifts received.
Unworn, unwashed and unaltered, with no odor.
With the original tag intact and attached.

Please try on swimwear over your underwear. After we receive your package, our Quality Control team has 3 to 5 business days to inspect it. Items that do not meet these conditions will not be accepted and will be held until the customer pays for shipping them back. Buy 3, Pay 2 offers If you return part of a promotional order, the order is recalculated based only on the items you keep, and the offer benefit may be lost. Example: you bought 3 bikinis at $100 each and paid $200 with the offer.

You return	Refund
1 bikini	No refund (you paid $200 for the 2 you kept)
2 bikinis	$100
All 3	Full refund

To keep the benefit, we recommend exchanging instead of returning. Free gifts and packaging All free gifts must be returned with any return. Gifts not returned are considered purchased, and their value is deducted from your refund. Sante does not cover packaging costs: please reuse the original packaging or another one that protects the item in transit. Refunds

Refunds are processed within 10 calendar days after the returned item is approved by Quality Control.
Refunds are issued to the original payment method. Depending on your card issuer, it may take one or two billing cycles to appear on your statement.
For partial returns, the refund may be issued in installments, following the original payment.
Shipping charges and any import duties or taxes paid on delivery are not refundable, except where required by law.

Questions about a return or exchange? Write to santebiquiniss@gmail.com or message us on WhatsApp +55 11 96020-5165. We reply within 72 business hours. This policy applies to purchases made from its publication date and may be updated for future orders.

Swimwear Care

CARE FOR YOUR SANTE — a few simple habits keep color and shape for seasons.

Rinse your piece in cold fresh water after every use in the sea or pool.
Hand wash gently with mild soap. Do not use bleach or a washing machine.
Do not wring. Press out the water with a towel.
Dry flat in the shade, away from direct sun and heat.
Avoid contact with sunscreen, oils and rough surfaces, which can stain or snag the fabric.
Store clean and completely dry.

Metal and resin details are part of the design: rinse them with fresh water and dry them well to keep their shine.

Contact

WE’RE HERE TO HELP Customer care For orders, delivery, exchanges and product questions: santebiquiniss@gmail.com. We reply within 72 business hours. WhatsApp Message us on WhatsApp +55 11 96020-5165. Instagram Follow new collections and behind the scenes at @santebiquinis. Sante Biquínis · Amara Maria Pereira · Carapicuíba, São Paulo, Brazil · CNPJ 18.922.599/0001-86

LEGAL

Privacy Policy

Last updated: October 6, 2026 Sante Biquínis (Amara Maria Pereira, CNPJ 18.922.599/0001-86, “Sante”, “we”, “us”) operates this online store and ships worldwide from Brazil. This policy explains what personal information we collect, why we collect it, and the choices you have. Information we collect

Information you give us: name, shipping and billing address, email address, phone number and order history when you create an account, place an order or contact us.
Payment information: processed directly by our payment providers. We never receive or store your full card number.
Information collected automatically: IP address, device and browser type, pages viewed, referring site and approximate location, collected through cookies and similar technologies.
Marketing preferences: whether you subscribed to our newsletter and how you interact with our emails.

How we use your information

To process, ship and deliver your order, including customs clearance in the destination country.
To handle exchanges, returns and defect claims.
To provide customer service and respond to your messages.
To send marketing communications, where you have opted in. You can unsubscribe at any time.
To prevent fraud, secure our store and comply with legal obligations.
To measure and improve our website and advertising.

Who we share it with We share personal information only with service providers who need it to work for us: our e-commerce platform, payment processors, international carriers and customs brokers, email marketing tools, and analytics and advertising providers. We may also disclose information when required by law. We do not sell your personal information. International transfers Sante is based in Brazil. When you order from abroad, your information is transferred to and processed in Brazil and in other countries where our service providers operate. We apply the safeguards described in this policy wherever your information is processed, in line with the Brazilian General Data Protection Law (LGPD) and, where applicable, the GDPR. Your rights You may ask to access, correct, export or delete your personal information, or withdraw your consent to marketing, by writing to santebiquiniss@gmail.com. How long we keep it We keep order and transaction records for as long as required by tax and commercial law, and account and marketing data until you ask us to delete it or withdraw your consent. Children Our store is not directed to children under 16 and we do not knowingly collect their personal information. California privacy rights This section applies to residents of California and supplements the rest of this policy, in line with the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA). Although Sante may not meet the size thresholds that make the CCPA mandatory, we choose to honor the rights below for all California residents. Categories of personal information we collect. In the last 12 months we have collected: identifiers (name, email address, phone number, shipping and billing address); commercial information (products purchased, order and return history); internet or electronic activity (browsing on our store, device and browser data, cookies); and approximate location derived from your IP address or shipping address. We do not collect sensitive personal information beyond what is needed to process your order, and we do not use it to infer characteristics about you. Sources and purposes. We collect this information directly from you, automatically when you use our store, and from our payment, shipping and analytics providers. We use it for the purposes described in “How we use your information” above, and we disclose it only to the service providers listed in “Who we share it with”. No sale of personal information. We do not sell your personal information for money, and we do not knowingly sell or share the personal information of anyone under 16. If we use advertising cookies or pixels that may count as “sharing” for cross-context behavioral advertising under California law, you can opt out at any time as described below, and we honor the Global Privacy Control (GPC) signal sent by your browser as a valid opt-out request. Your California rights. Subject to certain exceptions, you have the right to:

Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of third parties we disclose it to.
Delete the personal information we have collected from you.
Correct inaccurate personal information we hold about you.
Opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
Limit the use of sensitive personal information, where applicable.
Non-discrimination we will not deny you goods, charge you different prices or provide a different level of service because you exercised any of these rights.

How to submit a request. Email us at santebiquiniss@gmail.com with the subject “California Privacy Request” and tell us which right you wish to exercise. To protect your information, we will verify your request by matching the details you provide (such as your name, email address and a recent order number) with our records. You may also use an authorized agent, who must provide written permission signed by you. We will confirm receipt within 10 business days and respond within 45 days; if we need more time (up to 45 additional days), we will let you know why. Retention. We keep each category of personal information only for as long as described in “How long we keep it” above. Do Not Track. Some browsers send “Do Not Track” signals. Because there is no common industry standard for these signals, our store does not currently respond to them; we do, however, honor the Global Privacy Control signal as explained above. Shine the Light. California Civil Code Section 1798.83 lets California residents ask whether we disclosed personal information to third parties for their own direct marketing purposes. We do not make such disclosures. Questions may be sent to santebiquiniss@gmail.com. Reviewing and changing your information. You can review and update your account details at any time by signing in to your account, or by contacting us at santebiquiniss@gmail.com. When we make material changes to this policy, we will update the date at the top of this page. Changes to this policy We may update this policy from time to time. The date at the top shows when it was last revised. Questions? Write to us at santebiquiniss@gmail.com.

LEGAL

Terms of Service

Last updated: October 6, 2026 These terms govern your use of this store and any purchase you make from it. By placing an order you agree to them. Who you are buying from Sante Biquínis, operated by Amara Maria Pereira, registered in Brazil under CNPJ 18.922.599/0001-86, Carapicuíba, São Paulo. All orders ship internationally from Brazil. Products and pricing Product photography is as accurate as our screens allow, but colors may render differently on your device. Prices are shown in US dollars. We may change prices at any time; the price that applies to your order is the one displayed when you place it. If an item is listed at an incorrect price due to an error, we may cancel the order and refund you in full. Orders and acceptance Your order is an offer to buy. We accept it when we send the shipping confirmation. We may decline or cancel an order if the item is unavailable, if we suspect fraud, or if we cannot ship to your address. Duties, taxes and customs Cross-border orders may be subject to import duties, taxes and customs fees charged by the destination country. They are the responsibility of the recipient and are collected by the carrier on delivery. We cannot refund them if you refuse a delivery. Shipping, exchanges and returns Shipping, exchange and return terms are set out on this page under Shipping and Returns & Exchanges, and form part of these terms. Intellectual property All content on this site, including designs, photography, text and the Sante name and logo, belongs to Sante Biquínis and may not be reproduced without our written permission. Limitation of liability To the extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. Nothing in these terms limits your rights as a consumer under mandatory local law. Governing law These terms are governed by the laws of Brazil. Nothing in this clause deprives you of the protection of mandatory consumer laws of the country where you live. Questions about these terms: santebiquiniss@gmail.com